Hacker Newsnew | past | comments | ask | show | jobs | submitlogin

> The reply I received a few days later did me the favour of putting the violation on the record. Their position, in their own words, was that "in order to receive marketing / offers, it is a condition to be a member of the customer club." That one sentence is the whole case. They had taken a right I am entitled to exercise for free and turned it into the price of admission.

I don’t understand… it would be one thing if it said “receiving marketing/offers is a condition of being a member of the customer club” but that’s not what is being stated above… rather that being a member of the club is required to receive marketing — perhaps something has been misworded or lost in translation?



It is a translation thing - what they said in Norwegian was that it is required to accept marketing activities if you want to be part of the loyalty club - but the machine translation did it literally instead of changing the structure to match common English.


can you fix it?


Yeah sounds like it's backwards , and should be "in order to be a member of the customer club, it is a condition to receive marketing / offers ."


Yes this is the logical sentence order, at least in English.


No, the sentence order has nothing to do with it. "It is a condition to be a member of the club (in order) to receive marketing offers" and "In order to receive marketing offers, it is a condition to be a member of the club" mean the same thing. The problem is that the explicit markers of purpose ("in order to...") and requirement ("condition") appear to have been applied to the wrong things. If you rearrange them, they'll still be applied to the wrong things.


I think the "marketing/offers" means discounts? To be eligible for the discounts or special offers, you have to be a member of the club, and if you are a member of the club you have to be willing to receive the email messages, and somehow under EU law you're entitled to all discounts I guess?


That's pretty disingenuous thing to say.

The company was also processing, transferring and selling private data without doing as much as informing their customers.

It's perfectly possible to offer discounts to customers without egregious violations of law and privacy.


Even if you opt out of marketing emails, they can still collect information about you, which is useful


sounded exactly like translation error from a German-related lang.

e.g. "to receive offers...is a condition to be in..."


Yea, I don't get it either. Receiving being a condition on membership means (in my understanding) only that non-members can't (shouldn't) receive anything, not that members will or must receive something. Which sounds perfectly normal and sane to me.


Alternative approximate translation: while I urinate on you tell me it's raining.


I actually stopped reading right there and came to the comments because I was really confused.


He was an Elkjøp/Elgiganten customer club member. He wanted to keep the club membership and discounts/offers, but stop the marketing emails. Elkjøp’s setup told him the only way to stop the marketing was to cancel the club membership altogether.

To me, Elkjop seems perfectly reasonable here. But EU policy disagrees.


According to the article, that is not what Elkjøp told him. You're making the assumption that what the article says must make sense, which is unfounded.


While we cannot be sure what Elkjøp exactly told him, the Norwegian DPA's findings included following:

* Published benefits: https://web.archive.org/web/20220613175535/https:/www.elkjop... (e.g. "Rabatt på en rekke av våre tjenester utført i varehus", i.e. something like "Discount on a number of our services performed in warehouses")

* Conditions to join, i.e. to receive the benefits (DPA's translation):

* You may be contacted electronically (e.g via SMS and e-mail), via phone and mail with personal offers and other relevant information

* Collect and analyse information about you and your customer relationship.

* Create a customer profile, in order to provide more relevant information and a better service.

* You have to be minimum 15 years old and you can choose to leave the customer club at any time.

So to get the discount you would need to consent to being contacted for "personal offers and other relevant information".


Which is exactly the point - under Article 21 of the GDPR every person has a legal right not to be subjected to direct marketing so any forced direct marketing is unlawful and consent cannot be bundled (it must be specific under the GDPR) so bundling consent to direct marketing along with consent to join the Club is not lawful.

Which is why my next step is litigation.


> Which is exactly the point

The point in this subthread is that your article says the opposite of what you appear to have meant. You don't provide anything other than what is apparently a very bad English translation. The rest of the article makes it pretty clear that you meant to write something different, but it threw me for a loop when I read it and clearly I am not alone.

This is why, when I'm reporting my translation of something in a foreign language, I tend to include the original text too.


I think you might gloss over the fact that marketing content implies extensive data collection, sale and sharing of personal data with third parties.

The company was selling the data without checking if buyers would offer similar levels of protection (LOL, in that case). It was found the members weren't properly informed SO the consent was not freely given, they basically extorted and lied to their customers. I'm very happy they were fined.

I'm very happy you're not in charge of privacy laws, but seriously, I don't see how would a consumer ever want more surveillance? Unless you're not a consumer.


You might well think it is reasonable, but the law doesn't permit this, it is explicit that the person has an absolute right not to be subjected to direct marketing activities (Article 21 of the GDPR) and Article 5 of the GDPR requires that any processing of personal data must comply with all other relevant laws in order to be lawful under the GDPR - ePrivacy Directive (Article 13) governs Direct Marketing in the EU and requires consent - but that consent must meet the requirements of Article 7 under the GDPR in order to be valid (freely given) and any consent which is bundled and is a condition of access to a service where such processing is not necessary to provide that service - is not considered as freely given.

This is not new, we have a lot of case law and regulatory guidance on this.




Guidelines | FAQ | Lists | API | Security | Legal | Apply to YC | Contact

Search: